Privacy policy
Privacy Policy
Last updated: May 27, 2026
FEX Marine Platform operates this website and related online services, including the information, content, features, tools, products, services, inquiry forms, digital communication channels and business functions made available through this website (collectively, the “Services”).
This Privacy Policy explains how FEX Marine Platform collects, uses, shares and protects personal information when you visit our website, use our Services, submit an inquiry, request information, communicate with us, purchase or request products or services, or otherwise interact with FEX Marine Platform.
FEX Marine Platform may use trusted third-party service providers, including Shopify, to support website hosting, online store functionality, payment processing, analytics, security, customer communication, fulfillment, logistics coordination and related business operations. These service providers may process personal information on our behalf or as required to provide their respective services.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
For the purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact information, including your name, company name, job title, postal address, billing address, shipping address, telephone number, WhatsApp number and email address.
Business inquiry information, including the products, services, vessel sale opportunities, vessel purchase requirements, newbuilding projects, port services, logistics requirements, financing or leasing inquiries, partnership proposals, investment interests or other business requests you submit to us.
Financial and transaction information, including payment method, transaction details, order information, payment confirmation, invoicing details and related commercial records, where applicable.
Account information, if account functions are enabled, including username, password, account preferences, security questions, configurations and settings.
Communication information, including the content of messages, forms, emails, calls or other communications you send to us, including customer support requests or business inquiries.
Device and technical information, including device type, browser type, IP address, network connection, unique identifiers, operating system, referring URLs and related technical data.
Usage information, including information about how and when you access, browse, interact with or use our website and Services.
Cookie and tracking information, including information collected through cookies, pixels, tags, analytics tools and similar technologies, subject to your cookie preferences and applicable law.
2. Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, when you submit an inquiry form, contact us, request a quote, purchase or request products or services, create an account, communicate with us, or otherwise provide information to us.
Automatically through the Services, when you visit or interact with our website, including through cookies, analytics tools, log files and similar technologies.
From service providers, when they provide hosting, payment processing, analytics, security, communication, fulfillment, logistics, marketing or other services to us.
From business partners and third parties, including logistics partners, port service providers, suppliers, brokers, shipowners, financial institutions, technology providers or other parties involved in a transaction, inquiry or cooperation opportunity.
3. How We Use Personal Information
We may use personal information for the following purposes:
To provide, operate and improve our Services, including maintaining the website, processing inquiries, responding to requests, providing product or service information, supporting transactions and coordinating business communications.
To handle vessel sale and purchase inquiries, including vessel sale submissions, buyer requirements, offshore asset inquiries, dredging vessel projects, newbuilding requests, leasing or financing discussions and related maritime asset opportunities.
To process product, service and logistics requests, including RFQs, port service inquiries, marine supply requests, spare parts requests, product trade inquiries, warehousing, fulfillment and cross-border logistics coordination.
To communicate with you, including responding to inquiries, providing customer support, sending updates, coordinating project discussions and maintaining our business relationship with you.
To process transactions and payments, where applicable, including invoicing, payment confirmation, order processing, fulfillment, delivery coordination, returns or related commercial administration.
To personalize and improve the user experience, including improving website functionality, service quality, content relevance and customer communication.
To conduct marketing and business development, including sending business updates, service information, product information, event invitations or partnership communications, where permitted by law and subject to your communication preferences.
To protect security and prevent fraud, including detecting, investigating or responding to fraudulent, illegal, unsafe or malicious activity, protecting our Services and enforcing our terms or policies.
To comply with legal obligations, including responding to lawful requests, complying with applicable laws and regulations, maintaining required records, resolving disputes and enforcing agreements or policies.
4. How We Share Personal Information
We may share personal information with third parties for legitimate business purposes and as described in this Privacy Policy.
We may share personal information with:
Service providers that help us operate our website and business, including providers of hosting, online store infrastructure, payment processing, analytics, security, customer communication, cloud storage, IT management, fulfillment, logistics, marketing, professional services and related business support. These service providers may include Shopify and other trusted technology, logistics, payment, marketing or professional service providers.
Business partners and project participants, including suppliers, port service providers, logistics providers, shipowners, vessel sellers, buyers, brokers, shipyards, financial institutions, insurance partners, leasing companies, technology partners and other parties involved in responding to your inquiry or supporting a business opportunity.
Payment and transaction service providers, where required to process payments, invoices, refunds, fraud checks or related financial operations.
Marketing and analytics partners, where permitted by law and subject to applicable consent requirements, to help us understand website performance, improve our Services and communicate relevant business information.
Affiliates or companies within our business group, where necessary for business operations, project coordination, administration, compliance or strategic cooperation.
Authorities, regulators or legal parties, where required by law, legal process, regulation, court order, governmental request, enforcement of our terms, protection of our rights, or protection of the rights and safety of users or others.
Other parties with your consent, where you ask us or authorize us to share information with a third party, including for product delivery, project coordination, financing review, vessel sale and purchase discussions, or other business cooperation.
5. Service Providers and Technology Platforms
FEX Marine Platform uses trusted third-party service providers to support the operation of the website and related business functions.
These service providers may include Shopify, which provides website, online store and related technical infrastructure services. Shopify and other service providers may collect, process or store personal information as necessary to provide their services, improve security, support payment and transaction functionality, enable analytics, or comply with legal obligations.
Where service providers process personal information on our behalf, we expect them to use personal information only as necessary to provide their services to us and in accordance with applicable law and contractual obligations.
Some service providers may also process certain personal information as independent controllers under their own privacy policies, depending on the service and applicable law. For more information about how Shopify processes personal information, you may refer to Shopify’s own privacy information.
6. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, improve functionality, analyze traffic, support security, personalize content and, where permitted, support marketing and analytics.
Cookies may include:
Strictly necessary cookies, which are required for the website to function properly.
Functional or personalization cookies, which help remember preferences or improve your experience.
Analytics cookies, which help us understand how visitors use the website.
Marketing cookies, which may be used to provide relevant business or advertising content, where permitted by law and subject to your consent where required.
Where required by applicable law, you may be asked to provide or manage your cookie preferences through a cookie banner or cookie settings tool.
7. Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not operated or controlled by FEX Marine Platform, you should review their privacy policies, cookie policies and terms of use.
We are not responsible for the privacy, security, accuracy, reliability or practices of third-party websites or platforms. The inclusion of third-party links does not imply endorsement of those websites or their operators unless expressly stated.
8. Children’s Data
Our Services are not intended for use by children. We do not knowingly collect personal information from children who are under the age of majority in their country or region.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the contact details below so that we may take appropriate steps, including deletion where required by law.
9. Security and Retention of Personal Information
We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
We recommend that you do not send highly sensitive or confidential information through insecure communication channels.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, managing inquiries or transactions, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements and supporting legitimate business operations.
The retention period may vary depending on the nature of the information, the purpose of processing, legal requirements and our business needs.
10. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may include:
Right of access: You may have the right to request access to personal information we hold about you.
Right of deletion: You may have the right to request that we delete personal information we hold about you.
Right of correction: You may have the right to request that we correct inaccurate or incomplete personal information.
Right of portability: You may have the right to request a copy of your personal information in a portable format, where applicable.
Right to object or restrict processing: You may have the right to object to or request restriction of certain processing activities.
Right to withdraw consent: Where we rely on your consent to process personal information, you may have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before withdrawal.
Communication preferences: You may opt out of marketing communications where applicable by following the unsubscribe instructions in our communications or by contacting us. We may still send non-marketing communications, such as responses to inquiries, transaction-related messages or service-related notices.
These rights are not absolute and may be subject to limitations, exceptions and verification requirements under applicable law.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request. Where permitted by law, you may also appoint an authorized representative to submit a request on your behalf.
11. Additional Rights for Individuals in the European Economic Area and the United Kingdom
If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with a competent data protection authority.
Where we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as adequacy decisions, standard contractual clauses or other lawful safeguards, where required by applicable law.
12. Complaints
If you have concerns about how we process your personal information, please contact us first using the contact details below so that we can review and respond to your concern.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or another competent regulator.
13. International Transfers
We may transfer, store or process personal information outside the country or region where you are located. This may include transfers to countries where our service providers, business partners or technical infrastructure providers operate.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, technologies, legal requirements or other reasons.
When we update this Privacy Policy, we will revise the “Last updated” date above and publish the updated version on this website. Where required by applicable law, we may provide additional notice.
15. Contact
If you have questions about this Privacy Policy, our privacy practices, or if you wish to exercise any rights available to you under applicable privacy laws, please contact us:
Email: info@fex.global
Postal address:
FEX Marine Platform
Lemsahler Landstraße 4
22397 Hamburg
Germany
For the purposes of applicable data protection laws, FEX Marine Platform is responsible for the personal information we process in connection with this website and the Services, except where a third-party service provider processes personal information as an independent controller under its own privacy policy.